Welcome to RENSKART.COM. We are committed to providing genuine Ayurvedic, Herbal, Wellness, Healthcare, Personal Care, and Lifestyle products with quality assurance and customer satisfaction.
Please read our Refund and Returns Policy carefully before placing an order on our website.
Returns Policy
Due to the hygienic and consumable nature of Ayurvedic and healthcare products, returns are accepted only under limited and valid circumstances.
Eligible Conditions for Return
Customers may request a return or replacement if:
- The product delivered is damaged during transit
- Wrong product has been delivered
- Product is expired at the time of delivery
- Item is missing from the order package
- Product packaging is tampered with
- Product is leaking or physically defective
Non-Returnable Products
The following products are generally not eligible for return:
- Opened or used Ayurvedic medicines
- Consumed wellness or healthcare products
- Personal care and hygiene products once opened
- Herbal supplements after seal breakage
- Products damaged after delivery
- Products without original packaging or invoice
- Clearance sale or promotional items
- Customized or special-order products
For safety, hygiene, and quality reasons, consumable and personal-use products cannot be returned once opened.
Return Request Timeframe
All return or replacement requests must be submitted within:
- 48 hours of delivery
Requests made after the allowed timeframe may not be accepted.
How to Request a Return
To initiate a return or replacement request:
- Email: renskartbykountrykart@gmail.com OR kountrykartindia@gmail.com
- Mention your Order ID and registered contact details
- Attach clear images/videos of:
- Delivered product
- Outer packaging
- Invoice
- Damaged or incorrect item
Our support team will review the request and respond within 2–5 business days.
Refund Policy
Refunds are initiated only after:
- Product inspection
- Verification of issue
- Approval by our support or quality team
Approved refunds are generally processed within:
- 5–10 business days
Refunds are credited to the original payment method used during purchase.
For Cash on Delivery (COD) orders, refunds may be processed through:
- Bank transfer
- UPI transfer
- Wallet or store credit
Replacement Policy
Replacement products may be offered in cases such as:
- Wrong product delivered
- Damaged item received
- Manufacturing defect
- Missing product in shipment
Replacement depends on product availability in stock.
Order Cancellation Policy
Cancellation by Customer
Orders can be cancelled only before dispatch.
Once the order has been shipped, cancellation requests may not be accepted.
Cancellation by RENSKART.COM
We reserve the right to cancel any order due to:
- Product unavailability
- Incorrect pricing
- Payment verification issues
- Suspicious or fraudulent transactions
- Courier delivery limitations
In such cases, customers will receive a full refund.
Shipping Charges
- Shipping charges are generally non-refundable
- Return shipping costs may be borne by the customer unless the error is from our side
- If incorrect or damaged products are delivered by us, return shipping reimbursement may be provided
Important Terms
- Returned products must be unused and in original packaging
- Invoice or proof of purchase is mandatory
- We reserve the right to reject returns that do not meet our policy conditions
- Refund timelines may vary depending on banks and payment gateways
- Product packaging may vary slightly from manufacturer images displayed online
Contact Us
For return, refund, replacement, or order-related support:
Website: RENSKART.COM
Email: renskartbykountrykart@gmail.com OR kountrykartindia@gmail.com
Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM
Medical Disclaimer
Products sold on RENSKART.COM are not intended to diagnose, treat, cure, or prevent any disease without professional medical advice. Customers are advised to consult qualified healthcare professionals before using Ayurvedic medicines, supplements, or wellness products.
